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At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.

We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.

The department is committed to the safety and wellbeing of young people and recognises that young peoples’ rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don’t hesitate to get in touch with the contact person listed on this ad.

For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

We’re proud of the important work we do across Victoria. Want to be part of it?

About us

Technology Solutions (TS) provides a range of Information, Communication and Technology (ICT) services for the Department of Justice and Community Safety (DJCS). The business unit sets the strategic direction of ICT in alignment with the business direction. TS is responsible for ICT strategies, initiatives, architectures, policies, projects, applications, and infrastructure services in a multi-sourced environment.

About the role

As a Senior Telecommunications Support Officer, you will be responsible for:

• Providing project management services and professional technical support in the area of Unified Communications (UC)
• supporting the Telecommunications video conferencing services administrator and a team of technical specialists responsible for the management and operation of the department's voice and video platforms
• prepare and present technical briefs, telephony help desk support, develop and maintain technical documentations and maintain accurate service and equipment inventories
• assist with bill auditing and processing, preparing cost allocate statements and validating carrier billing data

About you

As our ideal candidate, you will have:

• technical experience in supporting Cisco Unified Communications Manager telephony environment, including configuration, implementation, and on-going support
• telecommunications qualification or experience (highly desirable)
• demonstrated knowledge and experience with server management including VMWARE
• proven experience managing and configuration of Cisco infrastructure including switches and firewall

Further description of the role can be found in the PD attached 

How to apply

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.