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Customer Service Representative - Logistics

Hays Logistics - Melbourne, VIC

Customer Service & Call Centre
Source: uWorkin


Your new company

A highly reputable Logistics client are looking to strengthen their Customer Service department with 2 strong Customer Service Representatives. Your new employer hold a great position within their market and a business who continue to grow on an annually basis. Joining their team they will offer long term stability and great opportunities to grow within your career.

Your new role

As acting Customer Service Representatives, your responsibilities include but are not limited too:

  • Clearly communicate regularly with clients
  • Be the first point of call for any client enquiries
  • Effectively trouble shoot problems that arise
  • Order entry into Maximas System and maintaining data integrity.
  • Arranging delivery schedules with clients and communicating these plans to wider business through Transport System and email.
  • Monitoring of delivery schedules and all import/export orders for their given clients, raising issues perceived or actual to ensure completion.
  • Liaising with Wharf, Container Yard, Empty Park and Transport personnel inside and outside business.

What you'll need to succeed

To succeed in the role, we would like you to tick most of the below boxes:

  • 3-5 years in transport operations / customer service.
  • Experience dealing with container freight, both import and export.
  • Experience handling major clients and their requirements
  • Ability to work autonomously with minimal input from superiors (work from home due to COVID needs to be taken into account) though majority of work would be office based onsite at the address in my signature.
  • Familiarity with Citrix / Maximas Transport System, 1-stop and Container Chain online system desirable.
  • Expected to be proficient emailing, using Microsoft Office, have reasonable computer skills.
  • High attention to detail
  • Flexibility around hours
  • Hold a solution based outlook

What you'll get in return

This is most definitely one of the most rewarding jobs you will ever do! You will be joining a rapidly growing and already highly reputable company as it continues to grow and provide an exceptional service. Working with a passionate and vibrant team of experts, you will have the exposure of applying your skills to ensuring your customers have the best possible experience.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email Martyn Horridge on [email protected] [mailto:[email protected]]
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2473822

Melbourne, VIC

Customer Service & Call Centre


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