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Inbound Customer Service Consultant

DFP Recruitment Services Pty Ltd - South Melbourne, VIC

Customer Service & Call Centre
Source: uWorkin


  • Full time temp opportunity, with a view to extension and permanency
  • Start date 10th March 2021
  • Hourly rate of $28.86 p/h +super

Our client is a global leader within their industry, and they are currently looking to expand their team of enthusiastic and passionate individuals to join their Contact Centre! This is an exciting opportunity for someone who is ready to take the next step in their Customer Service career.

As a Customer Service Consultant you will play an integral role by providing excellent service support to customers and assisting with enquiries. Motivated, and positive by nature, you will have demonstrated experience working in a busy, multi-tasking environment providing an outstanding level of customer service.

In this role you will be:

  • delivering an exceptional experience and enjoy interacting with customers to identify their needs;
  • creating a simple and brilliant customer experience, offering solutions that best meet the customers’ needs; you’re not afraid to get in and do some troubleshooting on basic technical issues;
  • building strong relationships and working towards understanding the customer’s needs; you will confidently coach customers through technical issues
  • Working in an agile and ever-changing work environment with constant support and leadership guidance.

Who we’re looking for:

  • People who have Inbound Customer Service experience;
  • Experience working in a contact centre, retail store or hospitality;
  • Proven experience in solving problems;
  • The ability to build customer relationships quickly;
  • Can learn and use new systems rapidly;
  • Excellent listening skills along with a friendly personality and a genuine desire to help people; and
  • The proven ability to meet KPI’s

As a strong communicator, you will feel comfortable responding to service enquiries relating to a range of products and services –full training and ongoing support will be provided! Attractive hourly rate! Weekend shifts will accrue relevant shift allowances.

For our client, it is all about their people! We are looking for Customer Service Experts, who are passionate about delivering an exceptional service and enjoy interacting with customers daily to identify their needs. Put simply your goal is to create a brilliant customer experience! 

Successful candidates must be able to commence on Wednesday 10th March and be flexible to work full time hours over a rotating roster after training is completed.

Do not delay! If you are excited about this ongoing opportunity APPLY NOW! Interviews to commence immediately!

South Melbourne, VIC

Customer Service & Call Centre


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