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Broker Support Officer

Adecco - Melbourne, VIC

Banking & Finance
Source: uWorkin


Working in the Broker Support role, you will be responsible for providing a high level of service to support brokers in the mortgage application process. This role will utilise your previous experience in a similar role, showing that you have strong communication skills and can provide overall exceptional service to the customer.

Client Details

Work within a well-regarded Australian owned Banking and Financial Institute, at their Melbourne based contact centre. Our client is very proud of their brand and culture which is professional but relaxed. They invite applicants who challenge the status quo and can share extraordinary ideas in a supportive environment.


The responsibilities of this role include, however are not limited to:

  • Providing a high level of service to support the brokers with the financial application process
  • Database management
  • Liaising with clients to ensure exceptional service
  • Manage and verify supporting documentation
  • Collect and review client applications- following up as required
  • Entering notes into relevant systems
  • Follow ups throughout management of the file
  • Liaising with broker, client, lender and relevant parties
  • Administration support to the business


The ideal candidate will bring:

  • A minimum of 2 years experience in a similar role in banking and/or mortgages and brokers
  • Great written and verbal communication skills
  • A sound knowledge of mortgage policies and procedures
  • Proactive and enjoy working in a fast-paced environment
  • Ability to work closely with your team as well as independently
  • Work well under pressure

Job Offer

If you are interested in this role, we encourage you to apply for the role directly through the advertisement. Shortlisted candidates will be contacted as soon as possible.