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23

February

Customer Care Representative (3 X Contracts)

AIA - Melbourne, VIC

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

At AIA, our vision is to help people live healthier, longer, better lives by encouraging them to make positive lifestyle changes one step at a time. Our firm belief is that by following our Operating Philosophy of doing the right thing, in the right way with the right people, the results will come. AIA Insurance for Life, Health and Wellbeing.

The opportunity:

As a Client Service Representative you will handled inbound telephone calls from clients and advisers who are requiring assistance with policy maintenance or general enquiries. You will be accountable for delivering exceptional service and going above and beyond for our clients and advisers.

We have three short term contracts available

2 X 6 month

1 X 3 month

To do this successfully you will:

  • Drive exceptional customer outcomes by investigating and resolving disputes pertaining to the expectations of the adviser versus our product rules, business practice and our data.
  • Drive exceptional service outcomes by achieving all targeted turnaround times and service level agreements
  • Responding to general inquiries received to internal email accounts established within the teams within the agreed turnaround time set by the business
  • Ensuring all audit responses are completed on time

Successful applications will demonstrate:

  • Customer Service experience
  • Experience working in a time demanding and process driven environment
  • Experienced in MS Office Tools
  • Phone based experience will be highly advantageous

Why choose AIA:

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

  • Access our training and development to build on your current skills
  • Work for a business helping millions of Australian’s and make a difference to someone’s life everyday
  • Access additional leave days a year to recharge and refresh yourself
  • Enjoy wonderful Health and Wellbeing initiatives that support you
  • Work with supportive and inclusive managers
  • Flexible working arrangements

What’s next?

  • If you’re passionate about making a difference – then click the ‘Apply Now’ Button!
  • Applications close on Friday 12 March

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:

Mitchell.Whelan@aia.com

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Melbourne, VIC

Customer Service & Call Centre




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