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Full Time Duty Manager (Six Month Fixed Term) - Holiday Inn...

Holiday Inn - Melbourne, VIC

Hospitality, Travel & Tourism
Source: uWorkin


About Us

Travel is a journey. At Holiday Inn, we help make it a joy.

Starting with a warm, inviting welcome for all guests. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty and shine through even from behind our masks. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.

Holiday Inn Melbourne on Flinders is currently looking for a multi-skilled and agile Full Time Duty Manager to join our fast paced and dynamic team on a six month maximum term period.

Your day to day

The moment a guest steps in to one of our hotels, they walk into a genuinely memorable experience. As Duty Manager, you'll keep our Hotel Services teams and hotel running smoothly on your shifts, making sure everything is working well and all of our guests and colleagues are safe and looked after.

In this diverse role you will both lead the Hotel Services teams on shift whilst also supporting all operational departments in the hotel, assisting with inquiries from guests, colleagues and business partners. As a calm and level headed leader, you will be the first point of contact for any critical emergency situations. You'll also create a positive, safeguarded work environment, focusing on employee productivity and monitoring efficiencies for all processes. You'll be keen to learn and grow, driving your development with a range of stretch projects.

This is not your standard Duty Manager role, and in an agile COVID world we need to do things a little differently, therefor we will ask you for your flexibility and adaptivity. This may mean working in an environment that looks a little different to your standard hotel, jumping in to support another department or implementing an out of the box idea on short notice.

Whilst this is a six month maximum term contract, the opportunity to extend in this or another one of our amazing roles is available to the right candidate.

What we need from you

The ideal candidate is likely to have previous experience in a hotel Duty Manager or Senior Front Office Supervisor role. You will have strong problem resolution skills, the ability to keep calm under pressure and a natural ability to lead and influence your team to drive success. You'll bring a great ability to have genuine connections with guests and colleagues and thrive on working in a fast environment requiring you to be great at prioritising workloads. As a results driven individual, you'll be focused on finding and implementing solutions to drive the team and the business outcomes.

In this leadership position, flexibility to work numerous shifts across a 7 day a week, 24 hour a day operation is a must to provide support to the team across all shifts - weekends, overnights and public holidays are all part of the role.

To be eligible to apply for this position you must hold a current First Aid Certificate, Victorian Responsible Service of Alcohol Certificate and meet the legal requirements to work unrestricted in Australia.

We're looking for someone who'll be up for any challenge and will be able to confidently adapt to new ways of working, eager to support all departments in the hotel.

What we offer

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Melbourne, VIC

Hospitality, Travel & Tourism


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