21
February
It Service Desk Analyst
DAVID JONES - Melbourne, VIC
IT
Source: uWorkin
JOB DESCRIPTION
David Jones and the Country Road Group is Australasia’s largest department store and fashion retail group comprising of iconic brands such as David Jones, Country Road, POLITIX, Trenery, Witchery and MIMCO. Our Values include being Customer Obsessed, Collaborative, Inspirational, Responsible and Dedicated to Quality. We are looking for highly motivated and passionate individuals to be part of the Group’s evolution and support each brand to realise their full potential.
Job description
- Deliver high quality and responsive customer service to all IT users
- Problem solving technical issues and escalating issues when necessary
- Open and close cases and document updates to case notes
- Collaborate with your team and provide insights into opportunities for process improvement
- Provide support on relevant projects when necessary
Profile
- Demonstrated experience in a similar role involving customer service would be highly beneficial
- Excellent communication skills, both verbal and written
- Strong understanding of Microsoft Office
- Experience within Retail environment beneficial, but not essential
- Relevant IT-related degree will be advantageous
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